SERVICE SUPPORT COORDINATOR

RAYLEIGH, ESSEX

We are dedicated to finding the right candidate to join our D&A Media team, someone who can add to our culture by sharing the same values and beliefs that make us who we are. 

The Role

We have an opportunity for a Customer driven Proactive Service Support Co-Ordinator to join our team on a permanent contract.

The role will include:

  • Customer Service – answering the phones, dealing with customer queries
  • Co-ordinating the sales & support administration, ensuring all team members are supported
  • Scheduling installations and deliveries for customers
  • Using and updating the company’s CRM
  • Setting and managing KPI’s for the company
  • Ensuring the showroom is neat and tidy at all times
  • Raising support tickets for the company, reviewing them daily to ensure actions are taken
  • Raising sales quotations as and when the team requires additional support

If you’re the right person for this role, you’ll enjoy:

  • A passion for customer delight
  • A willingness to continually learn about changing technology
  • The ability to work in a fast-paced environment and be able to work to deadlines
  • Enjoy being in front of the camera
  • Great organisational skills
  • Being part of a team
  • Previous office experience at least 2 years+
  • An interest in communications technology
  • Exceptional communication skills

Package:

Hours: 8.45 am – 17:30pm, Monday to Friday

Job Type: Full-time

20 Days holiday p/a

Workplace pension scheme

Salary: £Negotiable depending on experience

HOW TO APPLY

SERVICE SUPPORT COORDINATOR

ANY QUESTIONS? GIVE US A CALL

Mon – Fri | 9:00am to 5:30pm | 8 -10 Sirdar Rd, Brook Road Industrial Estate, Rayleigh SS6 7XF